Praise for "Improving Operations in the Services Industry"
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“I have been in the services industry for over 20 years and attended numerous seminars where I generally walk away from them disappointed. Why? Because they don't provide industry proven tools for me to leverage in leading our services business. Jim Bandrowski provided me with not only tools that I can implement immediately, but a set of breakthrough strategies that I can apply to take our services business to the next level. He truly understands the nuances of the services industry and presents his framework in a very understandable way regardless of your industry—from hair salons to health care.”
SVP Customer Support Services
Mobilizing the World's Data
"As a business leader in charge of serving both internal and external customers who purchase millions in supermarket equipment, Jim Bandrowski's seminar on Improving Operations in the Service Industry gave me the proven methods, tools, knowledge, and many great ideas to make things happen, and immediately improve customer service and reduce cost."
Director Equipment Services
Design Services Group
(Acme, Albertsons, and Farm Fresh Grocery Stores)
"Jim Bandrowski's 'Improving Operations in the Service Industry' workshop was excellent! I walked away with a strong overview of Lean and Six Sigma concepts, and tools to utilize in providing immediate value to my organization".
VP of Case and Claims Management
"Jim Bandrowski's seminar provides an excellent integration of the latest knowledge on improving service operations. Application to the real-life business cases of the participants is an additional bonus."
Jerry Spicer, PhD
Vice President of Operations
Great Clips Inc.
(National Chain of 2500 hair salons)
"I was able to immediately apply things that I learned in your course with measurable results and increased operating efficiencies. We have put the new changes in place for only 1 week thus far, but with very positive results. I highly recommend the course to anyone with customer services responsibilities as it will definitely make a difference!"
Lyn A. Stepaniak
Director, Technical & Patient Services